Refund policy

Returns
 
The following policy refers to physical, packaged products we stock (wine, beer, etc.). Digital items (e.g. event tickets) and rented items (e.g. kegs) are referenced separately.
We accept returns of items that are unopened and undamaged (e.g. has not been exposed to extreme temperatures) by the customer.
Returns from online purchases must be initiated within 14 days from the time you received the shipped, delivered, or store pickup order. Items purchased in stores must be returned within 14 days of the receipt issued/produced during the transaction.
 
Damaged/Flawed Wines
Spoiled (corked, flawed) items and items damaged due to vendor bottling errors can be replaced with the same item or an item of equal or greater value. If there is no satisfactory replacement, a store credit or refund can be issued. We are unable to accept returns of products damaged due to adverse weather conditions during shipment or mishandling (perishable products exposed to extreme temperatures, improper storage by the customer). Weather damage may include leakage, freezing, and/or corks pushing out. Please be sure to check shipping destination weather conditions before placing your order.
 
Undeliverable Orders
Orders that return to us as "undeliverable" by the shipping carrier or delivery driver may be subject to an automatic refund or store credit minus shipping costs and a restocking fee.
 
Cancelled Orders
Contact us if you wish to cancel your order. Orders cancelled before the shipping/delivery process has begun will receive refunds or store credit. If an order is cancelled after it has been shipped by the carrier or out for delivery, a restocking fee (up to 25%) and shipping costs may be deducted from any refund or credit.
How to Initiate a Return (within14-day return window)
To begin online returns of undamaged/unopened items, refer to your order confirmation or order status emails which have links to return all or a portion of the order. Customers with online store accounts can log in to view their past orders and request returns. Customers without accounts must have the order confirmation number and contact customer service directly. Requesting a return does not mean it is automatically approved.
Undamaged/unopened items, including products purchased online, can be returned to any Triangle Wine Company store near you.
 
Refunds | Store Credit
Refunds or store credits of online orders are typically issued within 2 to 7 business days. Please allow a couple of business days for an account to reflect the refund. After we have initiated a refund on our end, a customer's payment method, banking intuition, etc. will determine how long it will take for a customer's account to reflect the credit from the refund.
Gift Cards are not refundable. Refunds for digital items like event tickets are determined on a case-by-case basis. Rented kegs, taps, tubs, etc. are governed by a separate process detailed in the State of North Carolina Keg Rental form and/or by store staff when the keg order is picked up by the customer.
We wish every transaction occurred without error, but that cannot always be helped. When there are disagreements or issues, we strive to be reasonable, fair, and straightforward with every customer who contacts us. We respond factually and quickly to all disputes or concerns.