Returns

All returns from online purchases must be initiated within 30 days from the time you received the shipped or delivered order--or time of in-store purchase.

To begin online returns of undamaged/unopened shipped or delivered items that were sent in error, refer to your order confirmation or status emails which have links to return all or a portion of that order. Customers with trianglewine.com accounts can log in to view their past orders and request returns. Customers without accounts must have the order confirmation number and contact customer service directly. Undamaged/unopened items purchased from our brick and mortar retail stores can be returned within 14 days to any location.   

 

Spoiled (corked, flawed) items and items damaged due to vendor bottling errors can be replaced with the same item or an item of equal or greater value-- or store credit/refund. We may ask that you return the unfinished portion of the original bottle for replacement within 30 days of purchase (initiate return online to ship or return the item to a Triangle Wine Company store location). We are unable to accept returns of wine damaged due to adverse weather conditions during shipment or wine that was ordered in error. Weather damage may include leakage, freezing, and/or corks pushing out. Please be sure to check shipping destination weather conditions before placing your order.

 

Orders that return to us as "undeliverable" by the shipping carrier or delivery driver (shipped/delivered wine orders require signature and age verification of 21+) may be subject to an automatic refund or store credit less shipping costs and/or restocking fee

 

Please call or contact us if you need to cancel your order. Orders cancelled before the shipping process will receive refunds or store credit, if preferred. If you cancel an order after it has been shipped by the carrier, a restocking fee up to 25% and shipping costs may be deducted from any refund or credit. 

 

Refunds or store credits of online orders are typically issued within 2 to 7 business days. Please allow a couple of business days for an account to reflect the refund (after we have initiated a refund on our end, a customer's payment method, banking intuition, etc. will determine how long it will take for a customer's account to reflect the credit from the refund).